COVID-19 Update: Opening soon for Click & Collect

News - COVID-19 Important Update

COVID-19 Important Update


Dear Valued Customer,

We realise that some customers have a need for materials so our aim is to open up initially for existing accounts only from Monday 27th April.

Commencing Monday 27th April...

  • Pre-booked collections to the trade will be available at Richard Williams Llandudno Junction and Ruthin
  • No Delivery Service will be available immediately
  • Orders can be placed for Llandudno Junction via telephone on 01492 583423 or byemail on
  • Orders can be Placed for Ruthin on 01824 702475 or by email on
  • Please quote the account number when placing order
  • Cash accounts must pay by credit card over the phone prior to collection
  • Once an order has been placed you will be phoned back when the order is ready for collection

The resumption of these services is subject to a number of conditions. These conditions are in place to protect the safety of our staff and customers, alike. Further details can be read below.

MOST IMPORTANTLY, any customer collecting goods MUST abide by the procedures that have been put in place and respect social distancing guidelines.


  • As stated previously, collections MUST be pre-booked, and customers should not turn up at the store until advised by a member of our team
  • We will be only letting customers on site with a collection reference
  • We would ask any customers collecting goods to respect these systems and also to maintain the 2m distancing from other customers and our staff at ALL times
  • No amendments to orders will be accepted at the point of collection


Every effort has been made to ensure that stock availability is to the level that you have come to expect from Richard Williams, however due to factors beyond our control some of our stocks may be subject to longer lead times, or restricted supply. We will be continuing to work to maintain these levels, but please be aware that some items may not be immediately available.

These systems and procedures may be subject to change as the current situation develops, and we implement similar safety measures into other stores, allowing them to open. We will keep you abreast of any changes via email, our website, and our social media platforms.

We are expecting the demand for this service to be high, so will only be taking a set amount of orders per day, so this can be managed safely.

Thank you again for your continued support during these unprecedented times.

We appreciate in advance to your contribution to keeping everyone safe. We realise this won't be our usual levels of service but if we can't make this work safely we would have no other option but to close until it's safe to reopen without these safety measures.